A: Luna Lanterns is a specialised online store offering a variety of themed gift baskets, including options for birthdays, special occasions, holidays, and more. Our unique baskets cater to children, toddlers, and various interests, making them perfect for memorable gifts.

A: Luna Lanterns is based in Yeppoon, Queensland, Australia. We offer delivery and pickup options in the Yeppoon and Rockhampton areas.

A: Yes, you can request customisations for your gift basket. Please contact us with your specific requirements, and we'll do our best to accommodate your request.

A: We offer delivery and pickup options in the Yeppoon and Rockhampton areas. During the checkout process, you can select your delivery, and an email will be sent to you to arrange a time and date.

A: Delivery is a flat rate of $15 for Rockhampton and Yeppoon areas, as of 30/05/2024. An email will be sent to schedule a suitable time delivery date.

A: Yes, you can choose to pick up your order from our location in Yeppoon. Select the pickup option at checkout, and we'll notify you when your order is ready.

A: Delivery times vary depending on location and availability. Typically, deliveries within Yeppoon and Rockhampton can be completed within 7-10 days of your order.

A: We accept returns within 7 days of purchase for items that are unused and in their original packaging. Please refer to our Returns and Refunds Policy page for detailed information.

A: Yes, exchanges are possible if the item is in its original condition. Please contact us to arrange an exchange.

A: We offer a variety of themed gift baskets, including options for birthdays, baby showers, holidays, and more. Our baskets are tailored to different interests such as dinosaurs, pirates, princesses, and educational themes.

A: If an item is out of stock or unavailable, you can contact narelle@lunalanterns.com.au for recommendations on similar products or to request a custom order.

A: Yes, we welcome your feedback and suggestions. Please contact us with your comments, and we will be happy to hear from you.

A: If you experience any issues with your order, please contact narelle@lunalanterns.com.au

We will do our best to resolve the problem as quickly as possible.